Last updated: 29 December, 2025

Refund Policy

At Broxi AI, we strive to ensure our customers are satisfied with their AI agent building experience. This Refund Policy outlines the terms under which refunds may be granted for our subscription services.

1. Subscription Cancellation

You may cancel your subscription at any time. If you cancel, your subscription will remain active until the end of the current billing period, after which it will not renew. You will not be charged for the next billing cycle.

2. Refund Eligibility

Generally, all charges for purchases are non-refundable, and there are no refunds or credits for partially used periods. However, we may consider refund requests on a case-by-case basis in the following exceptional circumstances:

• Billing Errors: If you believe there has been a billing error, please contact us within 30 days of the charge.
• Service Failure: If the Broxi AI platform is unavailable for a significant extended period, preventing reasonable use of the service.
• Accidental Purchase: If you accidentally upgraded or renewed and haven't used the service features during the new period, contact us immediately (within 48 hours).

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following details:

• Your account email address.
• The date and amount of the transaction.
• The reason for your refund request.

We will review your request and notify you of the outcome within 5-7 business days.

4. Enterprise Contracts

Refund terms for Enterprise plans or custom contracts are governed by the specific service agreement signed between your organization and Broxi AI. Please refer to your specific contract for details.

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.